FOR UK LEASEHOLDERS
Take control of your service charges and protect your home's value.
5.4 million leaseholders in England and Wales collectively pay £7.2 billion in service charges every year - mostly to an agent they did not choose. UNLEASE gives you the knowledge, tools and support to take control of your property, reduce services charges, improve block management and protect your home's long-term value.
Built by leaseholders, for leaseholders
Independent, secure platform focused solely on leaseholders’ interests
Start with a free diagnosis, then act with confidence and guidance
Plain-English guidance with evidence-led next steps
Why Leaseholders use UNLEASE
When leaseholders talk to us, the same concerns come up over and over.
Most leaseholders don't realise how common their frustrations are. They assume it's just their building, their managing agent, or bad luck. It isn't. These are the same problems we hear from leaseholders across the country.
Rising and opaque service charges
I'm paying more every year, but I still can't get a transparent breakdown I can actually verify.
Charges rise, but the evidence behind them is hard to access, hard to interpret, or missing altogether.
Surprise major works bills
A notice lands and suddenly I'm facing a bill I never planned for.
Major works, safety-related costs, and other block expenses can arrive with little warning and very limited room to prepare.
Powerless to challenge
It takes hours to question anything - and you still worry it will go nowhere.
Complaints, document requests, and formal challenges can be slow, technical, and draining, especially when the system is difficult to navigate alone.
Lease complexity and value risk
I'm worried something in my lease is quietly damaging my flat's value.
Lease length, ground rent terms, and building issues can affect saleability, remortgaging, and long-term property value before many owners realise the risk.
No transparency or access
I'm expected to pay on time, but not given the documents I need to check the costs.
Invoices, contracts, insurance details, and reserve fund information are often difficult to obtain, even when leaseholders are funding every line item.
Insurance mark-ups and commissions
If I'm paying for the insurance, why are other people being paid out of the premium?
Leaseholders often worry that commissions, related-party arrangements, and weak oversight are increasing costs without adding value.
THE SCALE OF THE PROBLEM
The evidence is not anecdotal.
5.4M
Leasehold homes in England & Wales
Ministry of Housing, Communities & Local Government
54%
% of leaseholders reported service charge and maintenance problems
HomeOwners Alliance
67%
Rise in leasehold complaints in (2024)
Which?
£2,405
Average annual service charge (2025)
Hamptons Service Charge Index
£1.4BN
Annual consumer detriment from overcharging
Competition and Markets Authority
The UK Government has acknowledged that:
"Leasehold has far too many problems including disproportionate costs to extend leases, poor value property management, and a slow and costly sales process."
Whilst The Welsh Government had also noted:
"Widespread criticism of poor practice in the use of leasehold."
The switch to control
This is not just guidance.
It is an operating system for optimising leasehold ownership.
See what changes when you switch UNLEASE on.
Without UNLEASE,leaseholdersfind themselves:
UnawarePowerlessAnxious
No Transparency
Feel unsure what is driving costs, which issues matter most, and where to begin.
Clarity
Understand what is happening, what matters most, and where to focus first.
Missing proof
Struggle to gather the documents, comparisons, and practical evidence needed to back up concerns.
Evidence
Back up concerns with clearer documents, comparisons, and practical proof.
Dead ends
See no clear route forward and feel uncertain which option fits your timing or situation.
Options
See realistic routes forward based on your situation, timing, and level of urgency.
Limited control
Decisions feel reactive, with little grip over costs, deadlines, risks, or next steps.
Control
Make decisions with a better grasp of costs, risks, deadlines, and next steps.
Problems escalate
Costs keep rising, resale value stays exposed, and problems linger without moving closer to resolution.
Results
Reduce avoidable costs, protect resale value, and move problems closer to resolution.
Constant stress
Stay isolated, worried, and less confident about your flat's future.
Peace of mind
Feel less stressed, less isolated, and more confident about your flat’s future.
How UNLEASE works
A practical journey to reduce service charges, mitigate risks, and enhance the value of your property.
Control leads to cost savings and higher property value
STEP 1
Diagnosis
Use our free tool to get a personalised diagnosis of the leasehold issues you are facing, whether that is service charge fairness, lease risk, major works dispute, a blocked sale or other. This will confirm your suspicions with clarity.
STEP 2
Direction
Receive a personalised action plan to resolve the identified issues. Self-advocate, collective action, Right to Manage, or lease extension via a suggested vetted solicitor - we set you on the right path based on your specific needs and circumstances.
STEP 3
Free Support
Use the suggested tools to provide the right context for the UNLEASE team to analyse the information and produce free tailored reports which highlight the key issues and set out practical options and recommended next steps to resolve them.
STEP 4
Engagement
Generate block-specific leaflets to educate and engage your neighbours to act together. Instantly share evidence, advice and practical guidance to build momentum for collective action.
STEP 5
Action
The reports will provide you with access to professional templates, step-by-step guides, letter generation tools, and access to vetted professionals - exactly when you need them with guidance and support throughout.
STEP 6
Control
Once your immediate issues are resolved, UNLEASE becomes your leasehold property control centre. Alerts, monitoring, savings and value creation opportunities, trusted supplier access and a community of likeminded leaseholders.
Unlease Leasehold Diagnosis
See what is holding your leasehold property back, and what to do next
Answer a few straightforward questions and get a practical view of the issues affecting your property. Spot risks, weak management, unclear charges, and the tailored next steps to resolve the issues and improve the position.
You will receive a clear overall score, a five pillar view, tailored findings, and practical next steps shaped around your building and situation.
Uncover the issues that matter most
Spot the problems that are driving up cost, limiting control, or exposing you to risk.
Prioritise the right next steps
Get a personalised plan to focus on the actions that will improve your position most.
Protect your home and its value
Understand where greater transparency, stronger oversight, or expert support could make the biggest difference.
Free assessment. Takes around 5 minutes.
Your five pillar assessment
Your overall score
43
Out of 100
Needs attention
The implications of your result
Key risks identified
Limited control and weak charge visibility leaves your property exposed to avoidable cost and decision-making risk.
Most useful next step
Benchmark your service charges, check key documents, and how decisions are made to clarify where the biggest cost savings can be made.
What taking control would unlock
This gives you greater influence over decisions, spending, standards, and improvements, helping protect and enhance your property’s value.
Problems UNLEASE solves
Practical support for the issues affecting your money, risk, and property value.
Whether the issue is service charges, lease terms, management control, saleability, or collective action, UNLEASE helps you understand which is the optimal practical route forward towards the resolution.
DIAGNOSE
Review service charge costs
Spot what looks unusual, compare key line items, and build a clearer case before you challenge the charge.
ADD VALUE
Understand lease risks
See how lease length, ground rent terms, and building issues may be affecting your options and your flat’s value.
SAVE
Respond to major works properly
Get clearer on the numbers, the process, the documents, and the practical steps to take next.
ADD VALUE
Protect a sale or remortgage
Identify the issues that could delay a transaction or weaken value, then focus on what can actually improve your position.
SAVE
Challenge charges with confidence
Move from suspicion to evidence with clearer comparisons, better information, and more structured next steps.
ENGAGE
Mobilise neighbours for action
Turn individual frustration into something a block can understand, discuss, and act on together.
TAKE CONTROL
Take over control where it makes sense
Explore routes such as Right to Manage or buying the freehold with a clearer view of what is involved.
SAVE
Access trusted specialists
When the issue becomes technical or formal, UNLEASE helps you find the right support and specialist at the right point.
LEASEHOLDERS WHO TOOK ACTION
Real outcomes for leaseholders that decided to act.
“
"This is the first time in six years of paying service charges that I actually understood what I was being charged for - and whether it was fair."
Dimitri, Leaseholder
West London
“
"UNLEASE gave us the evidence and the confidence to begin Right to Manage. Our neighbours didn't believe it was possible. It was."
Nick, Leaseholder and RTM Director
Manchester
“
"We identified £200 in potential annual savings per flat. The report has sparked interest for managing the block ourselves."
Janice, Leaseholder
Bristol
“
"Setting up our RTM Company has salvaged our block. We now know exactly where our service charges are being spent, no longer need to spend hours chasing the agent for outstanding works and have built a great community in the process."
Oliver, Leaseholder and RTM Director
Birmingham
“
"We were fed up with the endless disputes over costs charged to us for works that had never even been done. Attaining the right to manage meant that we could appoint our own agent that we trusted."
Artemis, Leaseholder and RTM Director
North London
“
"The freeholder had absolutely no interest in the block, he didn't even answer our emails, all he wanted was to receive the ground rent on time. Buying out the freehold means we no longer pay ground rent or report to the freeholder."
David, Leaseholder turned Freeholder
Southampton
Reasons to act now
Waiting doesn't make your leasehold problem go away.
You continue overpaying for a subpar service
Unfair charges and inadequate service without clarity and evidence prolong for longer than they should.
Preparation gives you more options
The strongest position belongs to leaseholders who understand their documents, their timing, their options, and take the next step.
The system is changing
Leasehold reform is moving forward, but waiting for the rules to change isn't a strategy. Being prepared today means you can act the moment the new opportunities emerge.
YOUR NEXT STEP
Find out what attention your leasehold needs
Answer a few questions to see where your position is strong, where problems or risks may sit, and what to prioritise next.